We are committed to delivering your carefully curated footwear selections with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your premium footwear—whether designed for casual comfort or refined elegance—reaches you in pristine condition. Our logistics partners specialize in handling delicate materials and craftsmanship, guaranteeing that your order arrives as envisioned.

Processing times may vary slightly depending on seasonal demand, but most orders are dispatched within 48 hours. Delivery durations are influenced by destination and carrier availability. While we strive for promptness, occasional delays due to external factors like weather or customs inspections may occur. Rest assured, we monitor all shipments proactively to minimize disruptions.

We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. Fees are calculated automatically at checkout based on your location and order value. Expedited shipping may be available for select regions—contact our team for details.

Currently, we serve customers across North America, the European Union, and parts of Asia. Some remote areas or countries with complex import regulations (e.g., Brazil, Russia) may experience restricted delivery options. During checkout, enter your address to verify serviceability. For unsupported regions, consider using a freight-forwarding service.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For consolidated shipments, tracking updates may take 24-48 hours to activate. If you encounter issues accessing your tracking details, our support team can assist in real-time.

While rare, delays or lost packages can happen due to logistical complexities. If your shipment exceeds the estimated delivery window by 5+ business days, contact us at [email protected] with your order number. We’ll collaborate with carriers to locate your package or initiate a resolution, which may include reshipment or refund.

International orders may incur customs fees, taxes, or import duties determined by your local authorities. These charges are the customer’s responsibility and are not included in our pricing. We recommend checking your country’s regulations beforehand to avoid surprises. Note that customs clearance times can extend delivery estimates by several days.